Everything you need, nothing you don't
Aurelia is purpose-built for appointment-based businesses. Every feature below is real — grouped by what's on every plan, what's on the booking plans, and what's still to come.
Available now
On every plan, from day one.
AI Call Handling
Our natural AI voice understands context, handles multi-turn conversations, resolves common calls, and escalates anything it shouldn't handle.
- Natural speech recognition
- Multi-turn conversation memory
- Answers in 20+ languages, auto-detected
- Custom voice and tone settings
- Tailored to your business during setup
Natural AI Voice
A warm, clear, human-sounding voice that's honest about being an assistant — a world away from a clunky phone menu.
- Human-quality voice synthesis
- Five voices to choose from, more in the app
- Speed and tone control
- Native-quality accents in 20+ languages
Transcription & Search
Every call is recorded, transcribed, summarized, and searchable — for training, follow-up, and record-keeping.
- Word-for-word transcripts
- AI summary of every call
- Full-text search
- Exportable records
Urgent Escalation & Transfer Rules
Define when the AI should hand a call to a human. Urgent requests and anything out of scope route straight to the right person.
- Custom trigger conditions
- Urgent-call escalation to your cell
- A follow-up task created per call
- SMS and call transfers
Built-in Calling & Texting
Calling and texting are built in — no separate phone system to wire up. Take a new number in your area code or forward your existing line.
- Inbound calling on a dedicated number
- SMS follow-ups
- Voicemail with transcription
- Keep your number or take a new one
AI Lead Capture
A caller who doesn't book isn't lost. Aurelia saves them as a lead — name and number from the call — so you can follow up while the job is still warm.
- Every unbooked caller saved as a lead
- Leads list with one-click mark-as-customer
- Leads-captured count on your dashboard
- Optional missed-call text-back (off by default; STOP replies always honored)
Daily Briefing
Open your dashboard and see yesterday at a glance — calls answered, calls missed, leads captured, bookings made — in your own timezone, with anything waiting on you called out first.
- Yesterday's calls, leads, and bookings on your dashboard
- Booking requests waiting on you, front and center
- A heads-up when a calendar connection needs reconnecting
- Read-only — nothing is sent to you or your customers
Your Team
Add your team and send each teammate their own login link — they set a password on their own phone and connect their Google Calendar themselves. On the booking plans, Aurelia books the right person against their real availability.
- 5 team seats on Answering — logins and team access (booking is on the booking plans)
- 15 bookable providers on Booking, unlimited on Multi-Location
- Team member logins — invite by link, on every plan
- Each teammate connects their own Google Calendar
Make Her Yours
Aurelia doesn't have to answer as Aurelia. Her name, greeting, tone, and voice are all yours to set — and whatever you call her, she only answers with what you've approved.
- Name her anything — callers hear the name you choose
- Your greeting, in your words
- Tone and voice you pick (Voice Studio)
- Keep Aurelia if you like her as she is
Security & Privacy
Your data is encrypted in transit and at rest, with access controls and audit logs. We're happy to walk you through exactly how it's handled.
- Encrypted in transit and at rest
- Data processing agreement available
- Audit logs & access controls
- Data retention policies
24/7 Coverage
Never miss a call, even at 2 AM. Aurelia works around the clock, capturing calls and answering questions while your team rests.
- Always-on availability
- After-hours answering
- Timezone-aware handling
- Holiday configuration
On Booking & Multi-Location plans
Everything in Available now, plus automatic booking.
Smart Scheduling
Aurelia checks real availability, books the right slot, sends confirmations, and handles rescheduling — all automatically.
- Real-time availability against your calendar
- Automated confirmations & reminders
- Reschedule handling
- Multi-provider scheduling
Accurate Quotes & Service Rules
Aurelia quotes exactly what you charge — a set price, a “from” price, a range, or “quoted after we see the job” — every number she gives is one you've approved. Set who performs which service and Aurelia offers only the right person, at their price and appointment length.
- Flat, “from”, range, or quote-only pricing per service
- Per-person price and appointment length
- Only offers a team member for services they perform
- Quote-only jobs → offers a visit instead of a price
Two-way Google Calendar Sync
Bookings Aurelia makes land on your Google Calendar, and events already on your calendar are imported back — so availability is accurate both ways.
- Bookings pushed to Google Calendar
- Existing events imported and kept in sync
- Busy times block new bookings automatically
Two-way Outlook Calendar Sync
Run on Outlook? Same two-way sync: Aurelia's bookings land on your Outlook Calendar, and events already on it are imported back — availability stays accurate both ways.
- Bookings pushed to Outlook Calendar
- Existing events imported and kept in sync
- Busy times block new bookings automatically
Confirmation & Follow-up Automations
Callers get an instant text confirmation, and simple opt-in automations keep the conversation going — each one a single pre-written text you switch on, with STOP replies always honored.
- Instant SMS confirmations
- Appointment reminder text about 24 hours before
- Review-request text after a completed visit, using your review link
- One follow-up text to unbooked leads and past clients (off by default)
Client CRM & Analytics
Caller history, contact records, and call trends in one dashboard — see what's booking and what's slipping.
- Caller history & contact records
- AI vs. human handle rate
- Appointment conversion tracking
- Exportable reports
Multi-Location
Run your whole team under one account and dashboard, with reporting across the business. No cap on team members or locations on the Multi-Location plan.
- Your whole team & all your locations under one account
- One dashboard for the whole business
- Reporting across the business
Per-location routing
On the Multi-Location plan, each location gets its own number. Aurelia answers with that location's address, its FAQs, and its team — and books only with people who work there.
- A direct number for each location
- Per-location call routing
- Per-location FAQs & team
- Callers asking for another location get its number
Per-location reporting
See each location's calls and bookings on their own — filter the call log and analytics by location, with a per-location snapshot on the dashboard.
- Location filter on calls & analytics
- Per-location dashboard snapshot
- Every call and booking tagged to its location
Coming soon
On the roadmap — we'll only claim it when it ships.
More Calendar Integrations
Google Calendar and Outlook are live today. Apple Calendar sync is next on the roadmap.
- Apple Calendar sync