Terms of Service

1. The service

In plain English: Aurelia answers your phone calls with an AI receptionist. It works hard to get things right and gives you every recording and transcript, but it’s AI — check anything critical.

The Cloud Service answers phone calls for your business with an AI receptionist: it greets callers, books and manages appointments, takes messages, and notifies you about calls that need your attention. We grant you a non-exclusive, non-transferable right to access and use the Cloud Service during your subscription, for your own internal business purposes, subject to these Terms.

The Cloud Service is an AI system. It works to capture bookings and messages accurately and gives you recordings and transcripts of every call so you can verify anything important — but, like any receptionist, it can make mistakes. You are responsible for reviewing time-sensitive or critical details in your dashboard. We may improve, change, or add features over time, and we will not materially reduce the core functionality of a plan you are paying for during your subscription period.

If you send us suggestions or feedback about the Cloud Service, we may use it to improve our products without obligation or compensation to you.

2. Your account and acceptable use

In plain English: Keep your login safe, give Aurelia accurate business info, use it lawfully, and tell your callers about recording where the law requires. Don’t try to hack, resell, or reverse-engineer it.

You are responsible for your account credentials and for all activity under your account, and for the accuracy of the business information (hours, services, staff, and phone settings) that Aurelia uses to answer on your behalf. You agree to use the Cloud Service only for lawful business purposes and, where the law requires it, to give your callers any notice required for call recording in your jurisdiction.

You agree not to, and not to allow anyone else to:

• reverse engineer, decompile, or attempt to derive the source code of the Cloud Service;
• resell, sublicense, or make the Cloud Service available to any third party except your own callers in the ordinary course of your business;
• probe, scan, or test the vulnerability of the Cloud Service, or breach its security or authentication measures;
• use the Cloud Service to send unlawful, harassing, or deceptive communications, or to violate the rights of any person; or
• use the Cloud Service in a way that interferes with its normal operation or the underlying telephone and carrier networks.

We may suspend your access to the Cloud Service if your account is past due (see Section 4), if we reasonably believe your use poses a security or legal risk, or if you materially breach these Terms. Where practical, we will give you notice and an opportunity to cure first.

3. Privacy and data

In plain English: How we handle call and account data is in our Privacy Policy. Aurelia isn’t built for sensitive regulated data — don’t configure it to collect health, financial, or government-ID information.

Our handling of Customer Content — including caller phone numbers, recordings, transcripts, appointment details, and your business account information — is described in our Privacy Policy, which is incorporated into these Terms. As between you and us, you retain all rights to Customer Content, and you grant us the rights needed to process it in order to provide the Cloud Service.

The Cloud Service is a general-purpose receptionist for service businesses. It is not designed for, and you must not configure it to collect or process, protected health information, full payment-card or financial-account numbers, government identification numbers, or other sensitive regulated categories of data. You are responsible for the lawfulness of the information your configuration and your callers submit through the Cloud Service.

4. Billing, plans, and the free pilot

In plain English: It’s a paid monthly or annual subscription with per-minute usage. Cancel anytime; if you stop paying, Aurelia can stop answering. There’s a 14-day free pilot, and a referral credit program.

The Cloud Service is a paid subscription with included monthly voice minutes and per-minute usage (overage) beyond your pool, as described on our Pricing page. Fees are charged in advance for each billing period, and usage charges in arrears. Payments are securely processed by Stripe. You are responsible for any taxes other than those on our net income. You can cancel anytime from your account; cancellation stops future charges at the end of the current billing period.

Free pilot: new customers may be offered a 14-day free pilot. During the pilot you can use the Cloud Service on your real calls at no charge; unless you cancel before it ends, your subscription begins and your selected plan’s fees start at the end of the pilot. One pilot per business.

Past-due accounts (service may stop answering): if a charge fails or your account becomes past due, we may, after attempting to reach you, suspend the Cloud Service — which means Aurelia may stop answering your calls until the balance is resolved. The Cloud Service is designed to fail closed: rather than answer in a degraded or half-configured state, it declines or stops answering. Keep a valid payment method and your own call-forwarding settings current so calls route the way you expect.

Annual billing: annual plans are billed upfront for the year at the discounted rate shown on the Pricing page. Included minute pools reset monthly on every plan, including annual ones. If you cancel an annual plan, we refund the unused portion pro-rated by full months remaining, less any referral or promotional credits that were granted against that payment (those credits are reversed when the payment they came from is refunded).

Referral program: when a business you refer subscribes to an annual plan with your referral code, they receive 10% off their first year and you receive one month of your current plan as account credit. Credits are service months, not cash: they are non-transferable, apply only to your Aurelia subscription, and are void if your subscription cancels before they are used. The credit is granted after the referred payment is 30 days old with no refund or dispute, and is reversed if that payment is later refunded or charged back. Referral discounts apply to first-time customers only, one promotion code per checkout, and are not combinable with other offers. We may revoke referral rewards in cases of abuse (for example, self-referral).

5. SMS / text messaging program

Program name: Aurelia AI appointment confirmations & notifications.

Program description: Aurelia sends two kinds of text messages: (1) appointment confirmations to callers who verbally opt in during a phone call with a Aurelia-answered business, and (2) operational alerts (such as urgent-call notifications and message summaries) to business staff who configure a notification number in their account.

• Message and data rates may apply. Message frequency varies.
• Opt out at any time by replying STOP to any message.
• For help, reply HELP or contact chasemoffett5@gmail.com.

What you hear at the point of opt-in: when a caller books by phone, Aurelia offers the confirmation text in plain language before any message is sent — “…one or two confirmation texts about this appointment; message and data rates may apply; reply STOP at any time to opt out” — and a text is sent only if the caller clearly agrees. That consent is recorded per caller together with the call transcript.

See our Privacy Policy for how phone numbers and opt-in data are handled: no mobile information or opt-in data is shared with third parties or affiliates for marketing or promotional purposes.

6. Term, renewal, and termination

In plain English: Subscriptions renew automatically until you cancel. Either of us can end things for a serious unfixed breach. If a disaster outside our control stops the service, neither side is penalized for it.

Your subscription runs for the billing period you select and renews automatically for successive periods of the same length until you cancel. You can close your account or turn off renewal at any time from your account; your call forwarding stays under your control, and turning Aurelia off routes calls as they were before.

Either party may terminate for the other party’s material breach that remains uncured 30 days after written notice. We may suspend or terminate accounts that violate these Terms or use the Cloud Service unlawfully. Neither party is liable for delays or failures caused by events beyond its reasonable control (for example, carrier or upstream-provider outages, natural disasters, or government actions). On termination, your right to use the Cloud Service ends; sections that by their nature should survive (including payment obligations, disclaimers, limitation of liability, and confidentiality) survive.

7. Warranties and disclaimer

In plain English: We’ll provide the service with reasonable skill and won’t gut the features you pay for. Beyond that, it’s provided “as is” — networks and AI aren’t perfect and we can’t promise flawless, uninterrupted calls.

We warrant that we will provide the Cloud Service with reasonable skill and care and will not materially reduce its core functionality during your paid subscription period. You warrant that you have the rights necessary to submit your Customer Content and to have Aurelia answer calls on your behalf.

Except for the express warranties above, the Cloud Service is provided “as is” to the fullest extent permitted by law. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Telephone networks, carriers, and upstream providers can have outages we don’t control, and we do not guarantee uninterrupted service or that every call is handled perfectly.

8. Limitation of liability

In plain English: If something goes wrong, our total financial responsibility is capped at what you paid us in the three months before the problem, and neither side owes the other for indirect or consequential losses.

To the fullest extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or relating to the Cloud Service. To the fullest extent permitted by law, Chasing Moffett LLC’s total liability for any and all claims arising out of or relating to the Cloud Service is limited to the amount you paid us in the three months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited under applicable law.

9. Indemnification

In plain English: If a third party sues over something that’s genuinely your side’s fault — your content on your side, our technology on ours — that side covers the other for it.

You will defend and indemnify us against third-party claims arising from your Customer Content or your use of the Cloud Service in violation of these Terms or applicable law. We will defend and indemnify you against third-party claims that the Cloud Service, as provided by us, infringes that third party’s intellectual property rights. The indemnifying party’s obligations are conditioned on prompt notice, reasonable cooperation, and sole control of the defense and settlement of the claim.

10. Confidentiality

In plain English: Non-public information one side shares with the other stays confidential and is used only to make the service work.

Each party may access non-public information of the other in connection with the Cloud Service. The receiving party will use the other’s confidential information only to perform under these Terms and will protect it with at least reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed. Either party may disclose confidential information when required by law, giving notice where legally permitted.

11. Intellectual property

In plain English: We own Aurelia and its technology; you own your content. Neither ownership changes because of these Terms.

We and our licensors retain all right, title, and interest in and to the Cloud Service, including all software, models, and improvements. You retain all right, title, and interest in and to your Customer Content. Except for the limited rights each party grants the other in these Terms, no other rights are granted, and all rights not expressly granted are reserved.

12. General

In plain English: The usual fine print: these Terms are the whole deal, we’ll post changes here, and U.S. law governs.

These Terms, together with the Privacy Policy and the Pricing page, are the entire agreement between you and us about the Cloud Service and supersede any prior agreements on that subject. If we make material changes to these Terms, we will update this page and the date at the top; continuing to use the Cloud Service after a change means you accept it. You may not assign these Terms without our consent, except to a successor to your business; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. If any provision is found unenforceable, the rest remains in effect. These Terms are governed by the laws of the United States and the state in which Chasing Moffett LLC is registered, without regard to conflict-of-laws rules.

Contact

Questions about these Terms or the Cloud Service: chasemoffett5@gmail.com.