Privacy Policy

What Aurelia AI does

Aurelia AI is an AI phone receptionist for appointment-driven service businesses. When a business connects its phone line to Aurelia, we answer calls on that business's behalf, help callers book appointments, take messages, and notify the business about what happened. This policy explains what information we handle to make that work, and how we treat it.

Information we collect

• Caller information. When you call a business that uses Aurelia, we collect your phone number and a recording and transcript of the call, along with details you share during the call — such as your name, the service you're asking about, and the appointment time you'd like.
• Appointment details. Bookings, reschedules, and cancellations made through a call, including the service, provider, date, and time.
• Business account information. When a business signs up, we collect the owner's name and email, the business name, hours, services, staff names, and phone settings. Payments are processed by Stripe; we do not store full card numbers.
• Usage information. Call counts and durations, used for billing and to operate the service.

How we use it

We use this information for one purpose: providing the receptionist, booking, and notification service. That means answering and handling calls, creating and managing appointments, sending appointment confirmations and operational notifications, showing businesses their own call history and transcripts, billing, customer support, and troubleshooting.

We share information only with the service providers we need to run Aurelia — telephony carriers, AI voice processing, cloud hosting, and payment processing — and only as needed to deliver the service, or when the law requires it. We do not sell personal information.

Text messaging and mobile information

No mobile information or opt-in data is shared with third parties or affiliates for marketing or promotional purposes.

Phone numbers and text-messaging consent are used solely to send the appointment confirmations and operational notifications described in our Terms. Text messaging originator opt-in data will not be shared with any third party for any purpose other than delivering those messages.

Message frequency varies.

Message and data rates may apply.

How long we keep it

Call recordings, transcripts, and appointment records are kept while the business's account is active, so the business can review its own call history. When an account is closed, or when we receive a valid deletion request, we delete the associated records within a reasonable time, except where we're required to keep them (for example, billing records).

Your choices

If you'd like to access, correct, or delete information about you — whether you're a business customer or someone who called a Aurelia-answered line — email us at chasemoffett5@gmail.com and we'll help.

Changes and contact

If we make material changes to this policy, we'll update this page and the date at the top. Questions about privacy go to chasemoffett5@gmail.com.